Terms of Use & Refund and Cancellation Policy

1. Acceptance of Terms

By accessing, browsing, or using the Maceazy Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Platform or to products and services available through the Platform. If you do not agree to these terms, please do not use our Platform.

These terms constitute a legally binding agreement between you (the "User" or "you") and Austrange Solutions Private Limited (the "Company," "we," "us," or "our"). We reserve the right to modify, amend, or update these terms at any time without prior notice. Your continued use of the Platform after such changes constitutes your acceptance of the modified terms.

2. Eligibility and User Account

2.1 Age Requirements

You must be at least 18 years of age to use our Platform and place orders. By using the Platform, you represent and warrant that you are of legal age to form a binding contract with the Company. If you are under 18 years of age, you may use the Platform only with the involvement and consent of a parent or legal guardian.

2.2 Account Registration

To access certain features of the Platform, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.3 Account Security

You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with these security obligations. You may not use another user's account without permission.

3. Use of the Platform

3.1 Permitted Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Platform in any way that violates any applicable federal, state, local, or international law or regulation, or for any fraudulent or malicious purpose.

3.2 Prohibited Activities

You may not:

• Use the Platform in any manner that could disable, overburden, damage, or impair the Platform or interfere with any other party's use of the Platform
• Use any robot, spider, or other automatic device, process, or means to access the Platform for any purpose
• Use any manual process to monitor or copy any of the material on the Platform or for any other unauthorized purpose
• Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Platform, the server on which the Platform is stored, or any server, computer, or database connected to the Platform
• Attack the Platform via a denial-of-service attack or a distributed denial-of-service attack
• Take any action that may damage or falsify the Company's rating or reputation
• Otherwise attempt to interfere with the proper working of the Platform

3.3 Content Standards

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, obscene, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law.

4. Product Information and Availability

4.1 Product Descriptions

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions, images, pricing, or other content on the Platform is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in accordance with our Refund Policy.

4.2 Pricing

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices for products displayed on the Platform at any time without prior notice. The price charged for a product will be the price in effect at the time the order is placed, subject to our acceptance of the order.

4.3 Product Availability

We make every effort to ensure that products shown on the Platform are available. However, we cannot guarantee that all products will be in stock at all times. We reserve the right to limit the quantity of items purchased per person, household, or order. We may, in our sole discretion, refuse or cancel orders that appear to be placed by dealers, resellers, or distributors.

5. Orders and Payments

5.1 Order Placement

When you place an order through the Platform, you are making an offer to purchase the products in your order. All orders are subject to acceptance by us. We may, at our sole discretion, refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent or unauthorized transactions.

5.2 Order Confirmation

After placing an order, you will receive an email acknowledgment confirming receipt of your order. This acknowledgment does not constitute acceptance of your order. Your order will be deemed accepted only when we send you a confirmation email indicating that the product has been dispatched.

5.3 Payment Methods

We accept various payment methods including credit cards, debit cards, net banking, UPI, and digital wallets through our authorized payment gateway providers. Payment must be received by us prior to our acceptance of an order. All payment transactions are processed through secure payment gateways that comply with applicable security standards.

5.4 Payment Security

We implement industry-standard security measures to protect your payment information. However, you acknowledge that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your payment information.

5.5 Pricing Errors

In the event of a pricing error, we reserve the right to cancel the order and provide you with a full refund. We will notify you if such cancellation is necessary.

6. Shipping and Delivery

6.1 Shipping Policy

We will arrange for shipment of the products to you. Please check the individual product pages for specific delivery options and estimated delivery times. Delivery times are estimates and are not guaranteed. We are not liable for any delays in shipment or delivery.

6.2 Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order. Shipping charges are non-refundable except in cases where we have made an error or shipped a defective product.

6.3 Delivery Verification

At the time of delivery, please verify that the package is intact and undamaged. If you notice any damage to the package, please refuse delivery or note the damage on the delivery receipt before accepting the package.

6.4 Risk of Loss

The risk of loss and title for products purchased from us pass to you upon delivery to the carrier.

7. Intellectual Property Rights

7.1 Ownership

All content on the Platform, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, software, and the compilation thereof (collectively, the "Content"), is the property of Austrange Solutions Private Limited, its affiliates, or its content suppliers and is protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Limited License

Subject to your compliance with these Terms of Use, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform and Content for your personal, non-commercial use only. This license does not include any right to:

• Modify or copy the Content
• Use the Content for any commercial purpose or for any public display
• Remove any copyright or other proprietary notations from the Content
• Transfer the Content to another person or "mirror" the Content on any other server

7.3 Trademarks

The Company name, the Company logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Austrange Solutions Private Limited or its affiliates or licensors. You must not use such marks without our prior written permission.

7.4 User-Generated Content

If you submit any content to the Platform, including reviews, comments, or feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free, sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.

8. Privacy and Data Protection

8.1 Privacy Policy

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms of Use by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

8.2 Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, you acknowledge that no security measures are perfect or impenetrable, and we cannot guarantee the security of your information.

8.3 Consent to Data Processing

By using the Platform, you consent to the collection, use, and processing of your personal information as described in our Privacy Policy and as required to provide our services to you.

9. User Reviews and Feedback

9.1 Review Submission

Users may submit reviews and ratings for products purchased through the Platform. By submitting a review, you grant us the right to use, reproduce, and publish your review in connection with our business.

9.2 Review Guidelines

Reviews must be honest, accurate, and based on your personal experience with the product. Reviews must not contain offensive, defamatory, or illegal content. We reserve the right to remove any review that violates these guidelines.

9.3 No Obligation to Monitor

We are under no obligation to monitor or review user-generated content but reserve the right to do so at our discretion.

10. Limitation of Liability

10.1 Disclaimer of Warranties

The Platform and all content, products, and services provided through the Platform are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 Limitation of Damages

To the fullest extent permitted by applicable law, in no event shall Austrange Solutions Private Limited, its affiliates, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Platform.

10.3 Cap on Liability

Our total liability to you for any claims arising out of or related to these Terms of Use or your use of the Platform shall not exceed the amount you paid to us for the product or service that is the subject of the claim, or INR 1,000, whichever is less.

10.4 Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless Austrange Solutions Private Limited, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of the Platform.

12. Dispute Resolution and Governing Law

12.1 Governing Law

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

12.2 Jurisdiction

Any legal action or proceeding arising out of or relating to these Terms of Use shall be instituted exclusively in the courts located in Mumbai, Maharashtra, India, and you irrevocably submit to the jurisdiction of such courts.

12.3 Dispute Resolution

In the event of any dispute arising out of or in connection with these Terms of Use, the parties shall first attempt to resolve the dispute through good faith negotiations. If the dispute cannot be resolved through negotiation within 30 days, either party may initiate formal legal proceedings.

14. Customer Support

14.1 Contact Information

For any questions, concerns, or issues regarding your order, our products, or these Terms of Use, please contact our customer support team:

• Email: austrange.india@gmail.com
• Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
• Response Time: We aim to respond to all inquiries within 24-48 hours

14.2 Complaint Resolution

If you have a complaint about our products or services, please contact us with details of your concern. We take all complaints seriously and will work to resolve them promptly and fairly.

15. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms of Use arising out of any cause beyond our reasonable control, including but not limited to acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

16. Severability

If any provision of these Terms of Use is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired.

17. Waiver

No waiver by us of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by us to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

18. Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices or agreements published by us on the Platform, constitute the entire agreement between you and Austrange Solutions Private Limited regarding your use of the Platform and supersede all prior agreements and understandings.

19. Changes to Terms

We reserve the right to modify these Terms of Use at any time. We will notify you of material changes by posting the updated terms on the Platform and updating the "Last Updated" date at the top of this page. Your continued use of the Platform after such modifications constitutes your acceptance of the updated terms.

20. Contact Information

For legal inquiries, questions about these Terms of Use, or to exercise your rights under these terms, please contact us at: